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Manage Skills

Create specialized skills for your bot to handle specific scenarios: sales, scheduling, and customer support, each with its own dedicated rules.

~10 minutes
WATCH VIDEO BEFORE YOU START

Steps7 steps

1

Open Skills

From the Dashboard sidebar, select "Skills". The screen displays a list of skill cards, each showing the name, category, trigger description and Health Score.

2

Create a new skill

VNBOT offers two ways to get started — choose the method that works best for you:

Create manuallyClick "Create Skill" in the top-right corner. The editing form opens on the right side of the screen, ready to fill in.
From template libraryClick "Template Library". A dialog shows templates organized by industry — select one that fits and click "Apply" to clone it into your skill list.
3

Write the skill description (Trigger Hint)

Enter a description in the "Skill Description" field — this tells the AI which situations should trigger this skill. Minimum length is 30 characters.

Be specific: instead of "when a customer asks about buying", write "when a customer asks about pricing, a specific product, or wants to place an order". Vague descriptions cause the bot to trigger at the wrong moment.
4

Write the active behavior (Content)

Fill in the "Active Behavior" field. This tells the bot what to do when the skill is triggered — write freely, no special syntax required.

You can include: the bot's role in this scenario, conversation rules to follow, steps for guiding the customer, product or service details, and how to close a sale or confirm an appointment. The more specific, the more accurate the bot will be.
5

Choose a category and save

Select a category from the dropdown, then click "Save". VNBOT provides four categories:

SalesProduct consulting, quoting, order closing and upselling.
Customer SupportAnswering questions, handling complaints and post-sale guidance.
SchedulingCollecting information and confirming service appointments.
LookupProviding reference information: order status, policies, opening hours, etc.
6

Test the skill before deploying

On the skill card, click the flask icon (FlaskConical) to open a test chat sheet. Enter real-world scenarios to check whether the bot responds correctly.

Test at least 3–5 different scenarios before assigning the skill to a bot. If the responses are off, go back and refine the trigger description or behavior content, then test again.
7

Assign the skill to an AI Assistant

Skills are not applied automatically. You must assign them to an AI assistant. From the sidebar select "AI Assistants", open the assistant you want to configure, go to the "Skills" tab, click "Add Skill", select the skill you just created and save. Toggle it on to activate it. Click the heart button (♥) to set it as the default skill: when no other skill is triggered by the conversation, the bot falls back to this default automatically.

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